Privacy Policy

1. Introduction

PlayReply ("we", "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

2. Information We Collect

2.1 Information You Provide

• Account information (email address, name, password)
• Payment information (processed securely by Paddle)
• Google Play Console and App Store Connect credentials and API access
• App information and review data from connected apps
• Custom reply templates and preferences
• Support communications

2.2 Information Collected Automatically

• Usage data (features used, actions taken)
• Device information (browser type, operating system)
• IP address and location data
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your information to:

• Provide, maintain, and improve our Service
• Process transactions and send related information
• Generate AI-powered review responses using Claude AI
• Send administrative notifications and updates
• Respond to your comments and questions
• Monitor and analyze usage patterns
• Detect, prevent, and address technical issues
• Comply with legal obligations

4. AI Processing

Our Service uses Claude AI (by Anthropic) to generate review responses. Review content from your connected apps is sent to Anthropic's API for processing. Anthropic processes this data according to their privacy policy. We do not use your data to train AI models. Generated responses are stored temporarily for your review before sending.

5. Data Sharing

We may share your information with:

• Anthropic: For AI processing of review responses
• Google: For Google Play Console API integration
• Apple: For App Store Connect API integration
• Paddle: For payment processing
• Supabase: For database and authentication services
• Vercel: For hosting services
• Analytics providers: For usage analysis

We do not sell your personal information to third parties.

6. Data Security

We implement appropriate technical and organizational security measures to protect your data, including encryption in transit (TLS) and at rest, secure authentication, regular security audits, and access controls. However, no method of transmission over the Internet is 100% secure.

7. Data Retention

We retain your data for as long as your account is active or as needed to provide our Service. Review data is retained for 90 days after processing. You can request deletion of your data at any time. Some data may be retained longer for legal compliance.

8. Your Rights

Depending on your location, you may have the right to:

• Access your personal data
• Correct inaccurate data
• Delete your data
• Export your data
• Object to processing
• Withdraw consent

To exercise these rights, contact us at privacy@mobixo.ai.

9. Cookies

We use cookies and similar technologies to maintain your session, remember your preferences, and analyze usage. You can control cookies through your browser settings. Essential cookies are required for the Service to function properly.

10. International Transfers

Your data may be transferred to and processed in countries other than your own, including the United States. We ensure appropriate safeguards are in place for international transfers in compliance with applicable laws.

11. Children's Privacy

Our Service is not intended for children under 16. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. Significant changes will be communicated via email.

13. Contact Us

If you have questions about this Privacy Policy, please contact us: